This web site is owned and operated by F. J. Wiseman & Co. Ltd your total satisfaction is our primary goal. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
F. J. Wiseman & Co. Ltd
65 Union Street, Bridgtown, Cannock, Staffs, WS11 0BS
Phone: 01543 504088
Email: sales@fjwiseman.co.uk
VAT REG NO. 110 5324 31
COMPANY NO. 0464964
MAKING A PURCHASE
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard but do not accept American Express.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
DELIVERY SCHEDULE
Orders are usually despatched within five working days (and often within two days) of placing the order. Small packages are sent royal mail first class recorded delivery and large items are shipped by courier. All deliveries will require a signature.
Gun cabinets from two to five gun capacities, unless special delivery is arranged with a member of the mail order sales team, usually ship within ten working days. Larger cabinets ship in approximately 3 weeks.
UK orders are normally received in 14 business days.
BACK ORDERS
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
TAX CHARGES
All prices are inclusive of VAT charged at 20%.
CREDIT CARD SECURITY
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
GUARANTEE
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
CONTACTING US
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01543 504088 or write to us at 65 Union Street, Bridgtown, Cannock, Staffs, WS11 0BS.
RETURNS POLICY
In accordance with the Consumer Rights Act 2015, We will be happy to refund or exchange faulty items, which are returned to us within 30 days of purchase. Please return the goods to:
Returns
F. J. Wiseman & Co. Ltd
65 Union Street
Bridgtown
Cannock
WS11 0BS
Please include a brief note including the full name and address of the person who placed the order so that we can find them on our database. Please note that (unless the return is due to a fault or error) we do not refund postage costs and postage will also be charged on any goods we send out in exchange.
Refunds - Refunds by Paypal may take 3-4 working days - Refunds to cards vary depending on the Schedule of the banks. We advise customers that we process refunds instantly but the time that it may take can be upto 14 days - Usually we see payments return in 3-4 working days or around 7 days during busy periods.